CRIME MANAGEMENT SYSYTEM

The solution required a unified database for management of vehicle theft, FIR entry, Jail and prisoner records, integration with Spatial Analysis GIS and an emergency call center. UNDP after thorough analysis of the proposed designs choose Future Technologies solution to cover all the system requirements at CPLC. 

A central command center was created at main office of CPLC to keep record of terrorist/criminals, their trials, convictions and acquittals along with names of concerned Investigation Officers (IOs), Station House Officers (SHOs), Judges and Magistrates, Record of Bailed Sureties of Habitual Criminals and their Guarantors. 

The same system also stores information of all FIRs against habitual criminals registered during the last 20 years at Karachi Police Stations and concerned SHOs/IOs. 

The system serves as a data bank at all exit points in the city, all CPLC district offices with dial-up facility to access from anywhere, for effective control over vehicle thefts and criminal activities. 

The Call Center implemented in CPLC was based on three distinct requirements. An Auto Call Distribution Unit, an Interactive Voice Response unit and complete integration of these with the back-end Unified Database system. 

A call center where general public calls to report crime required quick response and minimum wait or other distractions. The callers incident report needed to be registered and saved immediately either by an agent or by caller’s interaction with the database through the IVR. 

The CLI receiving facility as well as forwarding of this CLI to the operator position is key to creating an instant on-line reporting environment. As soon as the CLI is received by the database, it can look up the address belonging to the Telephone number and can display the next door houses, shops, offices etc. on the agent’s screen. The agents can also able to see the concerned Police station along with the police station’s telephone number and the name of the officer on duty as a pop up on their computer screen. If the call is disconnected before the caller can communicate with the agent, still the CLI appears on the agent’s screen and is saved for later use. 

The Call Center performs the following tasks:
• Automatically answer every call at first ring.
• Prompt all available agents as and when a ring arrives at the system.
• The system is capable of detecting DTMF.
• The system then query the Database and enter/register a complaint.
• The system interacts with the caller, guiding them to process the call.
• The system reads and stores CLI of all landed calls.
• The system keeps a log of all calls along with the recordings of each conversations.